Shipping policy

SHIPPING POLICY

PROCESSING TIME

Orders are typically prepared and shipped within 1–3 business days.

As each piece is carefully inspected and packaged prior to shipment, processing times may occasionally vary. If there is an unexpected delay, I will contact you as soon as possible.

SHIPPING WITHIN CANADA

I currently ship within Canada only.

All orders include complimentary tracked shipping. Tracking information will be provided once your order has been dispatched.

EXPRESS SHIPPING

Customers who require faster delivery may select an express shipping upgrade at checkout for an additional charge.

DELIVERY TIMES

Estimated delivery times are provided by the carrier and cannot be guaranteed.

Delays due to weather, carrier disruptions, holidays, labour disputes, or other circumstances beyond my control may occasionally occur.

PACKAGING

Every order is carefully packaged to ensure it arrives safely and beautifully. While I do not currently offer a gift wrapping service, I am happy to consider special requests whenever possible.

If you have a special request regarding packaging or delivery, please contact me before placing your order.

INCORRECT SHIPPING ADDRESSES

Please ensure that your shipping address is accurate before completing your purchase.

I am not responsible for delays, additional shipping costs, or lost packages resulting from incorrect or incomplete addresses provided at checkout.

LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, please contact me as soon as possible so that I can assist with filing a claim and resolving the issue.

CUSTOMER SERVICE

Questions about shipping, delivery, or special requests are always welcome.

Please contact me at michelle@floravintagejewellery.ca, and I will be happy to help.