FAQS
Appointments
Do I need an appointment to visit?
Yes. We are an appointment-only Jewellery Salon in Nanaimo. Appointments can be booked online through either Cherished or Flora's websites.
Click here to book with Flora Vintage Fine Jewellery.
Can I just come in and browse?
We don't keep our jewellery stock at the office, so unfortunately we aren't able to accommodate walk-ins. Please book an appointment and tell us which pieces you'd like to see, and we'll have them ready for you.
How many pieces can I view at an appointment?
You can request up to five pieces to view during your 30-minute appointment.
What if I don't know exactly what I'm looking for?
That's absolutely fine! You can describe what you're looking for, along with your preferred style, materials, size, and budget, and we'll do our best to suggest suitable pieces for you to view.
Can I view jewellery from both Cherished and Flora?
Yes! Since we're two separate businesses sharing a Jewellery Salon and appointment time, you can book through either website and request pieces from either collection.
About the Jewellery
Is your jewellery new or second-hand?
Our collections consist primarily of pre-owned, vintage, and antique jewellery. Each piece has its own history, and we carefully select and assess the jewellery we offer.
How do you know the jewellery is authentic?
We examine each piece carefully and research it where appropriate. We describe our jewellery as accurately as possible and disclose any known alterations, repairs, damage, or other notable details. We have a number of tools to help us assess the gold content and gemstones.
Will vintage or antique jewellery show signs of wear?
Yes, some pieces will show evidence of their previous life. We consider age and condition when describing and pricing our jewellery, and any significant condition issues will be noted in the listing.
Do you offer appraisals?
No, we do not do jewellery appraisals.
Do you do repairs?
No, we do not have a goldsmith.
Selling Jewellery to Flora and Cherished
What kind of jewellery do you buy?
We purchase solid gold or platinum jewellery.
Do you buy broken jewellery?
Yes. We purchase gold and platinum jewellery even when it is broken, damaged, mismatched, or otherwise unsuitable for resale.
Do you buy silver?
We do not purchase most silver jewellery or silver scrap. If you have a particularly special or collectible silver piece, you're welcome to email us with some details and photos before booking an appointment. We'd be happy to let you know if it's something we'd be interested in seeing.
How do you determine what you'll pay?
We consider the metal type, purity, weight, gemstones, condition, age/design, and current market conditions, depending on the piece.
Do you offer consignment?
We do not offer consignment at this time. We purchase jewellery outright and aim to offer a fair price based on the piece and current market conditions.
Do I need an appointment to sell jewellery?
Yes. We are appointment-only and do not accommodate walk-ins. Appointments must be booked online at least 24 hours in advance. If you'd like to visit us sooner, you're welcome to email us to ask whether we have any same-day availability.
Visiting the Jewellery Salon
Where are you located?
We're located in Nanaimo, BC. For privacy and security, our office address is provided after an appointment has been booked.
What happens during my appointment?
Your appointment is simply an opportunity to see the jewellery in person, try pieces on, and ask questions. There's no pressure or expectation to purchase anything. If you're selling jewellery, we'll examine your pieces and discuss our offer with you.
Can I have longer than 30 minutes?
If you have a number of pieces to sell and expect that your appointment will take longer than 30 minutes, please book two consecutive appointments. This allows us to make sure we have enough time to properly assess your jewellery without rushing.
Is the Jewellery Salon accessible?
Our office is on the second floor and there are 17 stairs to reach it. Unfortunately, there is no elevator.
Why don't you keep your jewellery at the office?
For security, our jewellery stock is not kept at the Salon. We bring requested pieces in specifically for appointments.
How can I pay for an item in person?
We can accept payments by Interac, Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay (Shopify).
Buying Online
Do you ship across Canada?
Yes! We offer free shipping across Canada.
Do you ship Internationally?
No, We do not sell internationally at this time.
Do you offer returns?
We do not offer automatic returns for change-of-mind purchases. However, we understand that purchasing jewellery online can sometimes be difficult, and we want every customer to have a positive experience.
If you are unhappy with your purchase for any reason, please contact us within 7 days of delivery. We are always happy to discuss a solution and will review return requests on a case-by-case basis.
Please read our full policy here.
How is jewellery packaged and shipped?
We package everything attractively and securely. We primarily use Canada Post. If you have a specific request, please let us know.
Can I pick up an online purchase in Nanaimo?
Online purchases are shipped via Canada Post. If you'd like to pick up an item in person, you can purchase it during an appointment. We do not currently offer a separate pickup service.