Refund policy

RETURNS & CUSTOMER SATISFACTION

I want you to love your purchase. Please read item descriptions, measurements, and photographs carefully before ordering, and feel free to contact me with any questions before purchase.

Because I sell vintage and antique jewellery, all pieces are unique and may show signs of age and wear consistent with their history. These characteristics are considered part of the item's charm and are described to the best of my ability.

Returns

I do not offer automatic returns for change-of-mind purchases. However, I understand that purchasing jewellery online can sometimes be difficult, and I want every customer to have a positive experience.

If you are unhappy with your purchase for any reason, please contact me within 7 days of delivery. I am always happy to discuss a solution and will review return requests on a case-by-case basis.

Approved Returns

If a return is approved:

• The item must be returned in its original condition, unworn and unaltered.
• The buyer is responsible for return shipping costs and insurance.
• Refunds will be issued once the item has been received and inspected.
• Any customs duties, taxes, or import fees are non-refundable.
• Original shipping charges are non-refundable.

Items Not Eligible for Return

• Custom, resized, altered, or personalized items.
• Items damaged after delivery.
• Returns requested more than 7 days after delivery without prior communication.

Description Accuracy

We make every effort to accurately describe and photograph each item. If you believe an item arrives significantly different from its description or photographs, please contact me immediately. I will work with you to make things right.

My goal is not simply to complete a sale, but to ensure every customer feels confident and well cared for throughout their shopping experience.